Quick communication with care
OUR MISSION
In the beginning, we began as a garage start up idea in Los Angeles, CA in 2016. Our goal was to take our 20+ years of knowledge and provide an experiential customer service product where both the client and caller felt our enthusiasm to solve problems every time they came in contact with us. Together, we offer a modern, intimate solution that accommodates the multiple methods of communication customers have access to in today’s world.
Get in touch
We at Voltage know that finding the right customer and auditing support is a choice not to be taken lightly. That’s why we offer free consultations to walk you through your needs, the scope of your goals, and your budget.
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Principal
Michelle Taveras Ponce, PhD
Michelle Taveras Ponce, PhD is the principal of Voltage Contact Solutions. She brings more than 19 years of experience in operational and strategic improvements in the patient access and revenue cycle space for both ambulatory and hospital practices. She is the author of Access to Health Care and Patient Safety: Concepts and Methods, as well as multiple journal articles.
Education
University of Miami
PhD, MSIE, BSIE
Activities & Affiliations
• ACHE, Member
• HFMA, Member