Experiental Customer Service
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Services

Customer Service Auditing

The right services to suit your size 

Different companies have different needs, find the pack that fits you best! Our services structure is designed to help you find the pack that fits your business needs. All prices are per month.

 Not seeing the right fit for your company? Voltage Contact's Customer Service Designers can help create a custom pack. 

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AUDITING SERVICE PLANS FOR SMALL BUSINESSES


$19

BASIC 

For companies that need a little extra assistance keeping up with their customer demands

RIGHT FIT FOR COMPANIES THAT HAVE...

10 incoming or outgoing calls a month

20 emails or chat responses a month

5 texting responses a month

 

WHAT'S INCLUDED

Up to 3 access channels with a limited sampling plan

access to client reporting portal

 

FEES

$19 monthly


Reporting

Modern reporting solutions interfacing with core systems provide a platform for intense understanding of business opportunities.



$89

RECHARGE PACK 

When your company has a decent size customer base and needs improving your customer service

RIGHT FIT FOR COMPANIES THAT HAVE...

50 incoming or outgoing calls a month

100 emails or chat responses a month

10 texting responses a month

 

WHAT'S INCLUDED

Up to 4 access channels with a healthy sampling plan

access to client reporting portal

access to performance improvement analysis

 

FEES

$89 monthly


NEED SOMETHING MORE CUSTOMIZED TO YOUR BUSINESS NEEDS?

$-- CUSTOM PACK

Partner with our Customer Service Designers and create a plan that covers all your needs. You'll get all of the services from the Power Pack with the customization of additional services. 

FEES

Personalized Monthly cost

(pricing structure can change based on channel)



$189

POWER PACK 

You need assistance managing your companies busy customer base and want to WOW them

RIGHT FIT FOR COMPANIES THAT HAVE...

100 incoming or outgoing calls a month

220 emails or chat responses a month

50 texting responses a month

 

WHAT'S INCLUDED

Up to 4 access channels

access to client reporting portal

access to performance improvement analysis

FEES

$189 monthly



Third Party Auditing

Keep eye on all your customer experiences with third party auditing. Plans are customized for each customer depending on needs.